Corporate Policies ?

Doesn't surprise me a bit. When I got out of the USAF in 1993 (20 year career officer), I worked at Western Auto (car parts, service and tires chain mostly in the Midwest) for 5 years while I went back to school and got an MBA. Their official policy was "GIVE THE STORE AWAY ON A SILVER PLATTER". I'd hear, "I bought tires here yesterday and now my radio doesn't work!" So what did the district manager force me to do? Give him a brand new radio, of course. "This damn starter is no good, I want my money back." The starter would have a stamp from another auto parts chain and was clearly not ours, but we had to give them their money back anyway. It was terrible. No wonder they went out of business before I left in 1998. One time I interviewed the company's CFO for a big paper I wrote. He said he would really like to see the paper when I was done with it. Since it was about the horrible management policies at Western Auto and how they were destroying the company, I thought it best not to let him see it. I got an A on that paper.