Corporate Policies ?

I think corporate america has figured out that the middle class customer will support loss due to theft. It's easier and causes less conflict to simply eat the loss and pass that along to those customers that do pay.

No chasing people out the door, no possibly violent confrontation, no lawyers and those costs, no negative perception from bystanding customers.

Last week at wally's (our first time there in months), a male teenager had his little brother try to butt in line to pay for one item, they tried several different lines interrupting the cashier while in the middle checking out other customers. Finally the CSM came over and said they had to wait like everyone else. As soon as she turned around (but was still less than 5 feet away), the teen put the item in his back pocket and walked out.

I saw it unfolding and motioned in the direction while staring the cashier in the eye and clearing my throat.

No response.

Why would the supervisor turn her back? She had nothing else to do and seemed to be aimlessly walking slowly and specifically NOT looking at the trouble causing teen.