ALERT!! SOUND THE ALARM!!..

It’s just cosmetic.

That being said, I’d be pissed too...... but the freight companies get overwhelmed this time of year.
I try and avoid shipping anything big this time of year.

The boxes don’t seem to be designed to take much mistreatment.

Send them some pics....... maybe you can get them to send you something to make it up to you.
yeah, the functions of the heads are fine. But I don't blame the freight. The box was old, frayed, and coming apart like a dumpster box. Not how you ship heads.