It's all because nobody gives a **** about the customer anymore. Once they have your money, that's all they care about. I've seen the store manager at the store I worked for refuse perfectly good warranty claims "just because" he wanted to. Even after the customer calls the corporate number, they still don't win. Companies set goals, then do whatever it takes to get there, whether it's refusing warranty, getting rid of higher paid employees, reducing benefits, whatever it takes. All that matters to them is the monthly numbers. They don't give not one single **** about anything else.
