Buying quality parts becoming impossible.

I was at Napa awhile back and this woman comes in with a steering column harness and wants her money back because it didn't fit.
It was cut in half in the center and some of the wires stripped back and they asked her about returning a cut in half harness.
She said she didn't know anything about it and that her husband just asked her to return it.
They refunded it, and I couldn't believe it.

Well now that's goin a bit far.

We had a woman come in with a distributor she had purchased for her Honda. A 400 dollar distributor. She had run it more than a year, wrecked the car and wanted to return it "because she didn't need it anymore". She got shut down pretty quick. Warranty returns are not about whether you need the part anymore.