I agree one hundred percent. I was thinking today, i don't have time for this. This guy is a good customer and all around nice guy so i told him i would take care of the return. I didn't think it would take this much time.
It's amazing how much time I spend just talking on the phone. I didn't see that coming when i got into this business..:BangHead:
Good suppliers are definitely our life line. Good parts people are hard to come by these days. It's amazing what one good person can do for a brick and mortar business. Seen it over and over. Service writers too.
