Do not buy from POL.COM!

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Cope

Cope

Fusing with fire
Joined
Oct 20, 2009
Messages
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Location
San Jose, Ca.
My customer spent a ton of money at Performance On Line. Com.

The parts i received were not up to par as far as show quality is concerned.
I have spent 20 days trying to get them to E mail me a R.A.# and shipping lable with no luck. They have a 30 day return policy so if they dont get off their *** soon he os just out that money.

I have called them 2 or 3 times a week for the last 3 weeks. Each time the guy swears he sent the E mail. Today i finally kinda lost my cool and told him. "Look this ain't directed at you but i get the feeling that someone on your end is dragging their feet just waiting for the 30 days to pass." If you dont send me that E mail today i will be forced to take action and call the credit card company.

Lets see if it magically shows up in my in box today???

Save your self the time and heart ache and spend your money elsewhere.

Rant over, carry on....
 
Good to know. I have my trusted suppliers. It seems this is your customers problem. It is nice of you to field this for them. It's tough enough to make a living doing this stuff without this BS. Gall darn office work is a full time job. Insurance companies make it extra burdensome.
 
I agree one hundred percent. I was thinking today, i don't have time for this. This guy is a good customer and all around nice guy so i told him i would take care of the return. I didn't think it would take this much time.

It's amazing how much time I spend just talking on the phone. I didn't see that coming when i got into this business..:BangHead:
 
Cope said:
I agree one hundred percent. I was thinking today, i don't have time for this. This guy is a good customer and all around nice guy so i told him i would take care of the return. I didn't think it would take this much time.

It's amazing how much time I spend just talking on the phone. I didn't see that coming when i got into this business..:BangHead:
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Good suppliers are definitely our life line. Good parts people are hard to come by these days. It's amazing what one good person can do for a brick and mortar business. Seen it over and over. Service writers too.
 
Your lucky that they sold you their product!!! This seems to be a trend all across the industry. My brother and I were talking about this last night,a lot of dealers don't even clean let alone detail used trucks before trying to sell them. You get a dirty truck ( think trashed inside French fry packaging cries and all), bald tires and most assuredly a mechanical problem of some sort for asking price of 25000 with a your lucky we like you attitude!! Good luck getting your customer taken care of
 
I found horrible reviews for them in less than 10 seconds. People should do better homework.
 
Its just about to the point with me where its gonna be, "no more customer supplied parts." Or something like the hourly price is double beacuse those parts NEVER work and it takes 3 times longer for me to make them work...
 
Cope said:
Its just about to the point with me where its gonna be, "no more customer supplied parts." Or something like the hourly price is double beacuse those parts NEVER work and it takes 3 times longer for me to make them work...
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Been there.
Big box of wrong parts, front end all apart on my hoist. Guy says he will be back in a couple days with correct parts. Um, no im picking up parts in 20 minutes, unless you want to cover my down time for my hoist being tied up while you wait for more wrong parts...

my good customers dont buy parts. I supply them.
 
Cope said:
My customer spent a ton of money at Performance On Line. Com.

The parts i received were not up to par as far as show quality is concerned.
I have spent 20 days trying to get them to E mail me a R.A.# and shipping lable with no luck. They have a 30 day return policy so if they dont get off their *** soon he os just out that money.

I have called them 2 or 3 times a week for the last 3 weeks. Each time the guy swears he sent the E mail. Today i finally kinda lost my cool and told him. "Look this ain't directed at you but i get the feeling that someone on your end is dragging their feet just waiting for the 30 days to pass." If you dont send me that E mail today i will be forced to take action and call the credit card company.

Lets see if it magically shows up in my in box today???

Save your self the time and heart ache and spend your money elsewhere.

Rant over, carry on....
Click to expand...
Same thing with me.
 
Call and wait on the line with him for his 'sent' email to arrive. They come in almost instantly nowadays. Ever log into 2 part authentication when they text you a confirmation code in like 3 seconds? Yeah, that fast. If he says he sent it, send him an email and have him reply to it. Something aint right.
 
I got the E mail today.

I think me telling him i was gonna decline the charge lit a fire under his ***.

I can say for certain that i will never use them again.
 
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