Cold Case Radiator review.

I'm sorry you had a bad experience.

I have sent items and received items.
I ALWAYS over pack and over protect any shipment I send. I have received shipments of heavy parts that were so poorly packed the box was ripped open.

I used to work in Dept store shipping Waterford Christal glasses and the like. Never had a broken glass come back.

Rule of thumb is minimum of 3 inches between any part of the thing being shipped and the outside of the box.

If the item is heavy, head, intake, brake drum etc, use some plywood to reinforce the bottom and top of the package.

Always assume the shipper will drop the package. And that they will drop something on the package.

Carbboard is only so strong.

Again sorry for your issue. I agree they could have provided better customer service.