When Vendors don't answer calls, emails, voicemails?

Lots of customer No Service out there.

It's always refreshing when you call and actually get a person on the phone. Two recent examples:.

I called Oregon Cam Grinding to place an order for a custom regrind and to figure out the logistics. Ken, the owner, actually answered the phone!!

Just this week I called Performance Torque Converters (PTC). The receptionist put me through to a guy, but he wasn't an expert on Mopars so he got Kenny, the owner, on the phone. I have an issue with their converter I'm trying to resolve

I know owners are busy so I get straight to the point and keep it as quick as possible.

Without customers there is no business. Too many businesses look at the customer as a "bother" rather than a way to earn a living.

But I suppose it depends on the product. If it's a commodity, then tell the customer to place their order online and hope for the best. If it's more of a custom application, then the owner most likely doesn't mind being involved.