When Vendors don't answer calls, emails, voicemails?

'73red-duster said

Although I was never involved in an online, or nation wide business, I did spend almost 50 years in a retail business. What I preached to my employees, I believe still applies.
Anytime you give your customer a reason to go to your competition, you give your competition an opportunity to take your customer.

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Let's be honest here, there is plenty of customers you WANT your competition to take off your hands. While the customer is usually right, sometimes the customer is an A hole.

I believe myself to have good customer service, too good sometimes maybe. But I get very impatient with "time vampires" or people who clearly cannot be made happy. Once they light one end of the bridge on fire I go ahead and light the other lol.