i don't want to be disrespectful here but if i received a reply like the one above for a camshaft that had to be "perfect" from an "engineering" perspective, i would tell that company - "thanks, but no thanks." obviously, camshafts must be ground to extreme close tolerances to be correct. if a person at an engine building company cannot even write a coherent reply letter to a potential customer, that does not give me any "warm and fuzzy feeling" about the competency of the guy grinding my cam. maybe that's being unfair to the "shop guys", but no company interested in keeping old customers and getting new ones should at least have a person dealing with new inquiries that is able to write a simple and "correct" written reply.
