I wasn't "expecting" to get an answer. LOL I've been down this road with them far too many times.. more just I'm here on the West coast and drinking my coffee in the morning and able to call them early just to kind of see what they say... and it was pretty much as expected they fumbled through the same instructions that I have and then I had to point out to them what I was talking about and then they gave me some generic answer that I expected and then when I asked a little bit more of a technical question they basically hung up or accidentally the line dropped lol...