2/24 - Friday
Called John, he called GFI, texted me back, I called him back.
The skinny: John is sending me a brand new trans, on a pallet, in a crate, no charge.
He is also sending me, in writing, a 3 year warranty from the day he ships it out.
He requested, again, for the opportunity to make this right on his dime.
Will this work out for me, now, in the future? I have no idea. This is my last attempt to get back on the road with this and move on to other things.
My requirements were simple.
A 3 year warranty in writing.
If this new trans pops out, or grinds, or makes horrific noises, or is damaged in shipping, whatever, I get my money back.
Painting the trans does not void the warranty.
I need time to do the swap, weeks not days.
It ships on a pallet, no shitty wooden crate.
I don't take my trans out or ship anything until I have the new one here, intact.
I pay zero for shipping here or back.
I didn't have to ask for the last 2, he spelled those out first, adding it will cost him $280 one way.
We discussed responsibility, whomever is supposed to take responsibility vs who does, which is nobody at this point, which was also part of the warranty discussion.
John said I deal with him from now on, period.
He said he has it tested and it would be ready to ship as early as this Monday.
I stressed now is not the time to hurry up and get me a trans. He agreed and would discuss with his employee who does the install/testing/driving.
A few other notable items.
He made the case that none of these trans have broken or blown up due to hp or torque or beating the hell out of them.
He wants the old trans sent to him, he wants to know what's wrong with it.
I told him the painting the trans voids the warranty baloney and he thought that was ridiculous.
When he came into this, he got involved in the shipping as trans were getting damaged in the metal crates. He paid for all of the wooden crates but quickly realized they were garbage and went to pallet.
I sent him a pic of my trans when I got it, and he immediately recognized it by the # on it as one he had tested. It is from 2017. I told him again how it immediately popped out of 4th, on my street, first ride out.
It is obvious he shares my frustration with GFI and Passon and is still never surprised when I mention communication issues.
Last thing, that stuck in my head, he said Jamie doesn't want anyone to know he doesn't build the trans.
That's crazy, on many levels, and based on my direct experience he also doesn't want anyone to know he does build them (ya, I stated that correctly, even though he doesn't build them), or who does the warranty service, or the correct fluid to use, or that his 'list' is a farse, or that the trans have 1 consistent problem, or the truth.
