A855 - 5 Speed

Update/recap.
4/14 called John and left mess, as no one from GFI or Passon calls back or replies to email anymore.
4/17 John called me back: A855 - 5 Speed
4/24 Called John, he called GFI, texted me back, I called him back: A855 - 5 Speed
5/8 I followed up via text: John replied GFI has been giving him the run around, but he is going to go forward and send me the trans. Said he wants me to promise to send the old one to him. I said of course, laid out how this needs to go, and asked what if the trans has the same issue, can I get my $ back? He replied he will make this right.
5/9 John sends me a text asking if I want the trans or a refund?
5/10 I reply with a total of what I believe the refund s/b, trans cost, fluid cost, shipping back for warranty. Noted I am not including other expenses, time, effort, etc.
5/20 I send text, need this resolved.
5/21 I call John, we talk, he's dealing with crap from them and this will end up costing him $ and not the other two parties, and I'm ticked off as well.

Trans is still in the test car, his mechanics are out due to all the crap going on. He's going to drive it personally over the next week, offered to send a video, then find someone somehow to pull it, then ship.

Here comes the kicker.

Apparently Passon has the final word on a refund. John texted him, gave him the details.
Let me just interject here, Passon knows all about me and this trans, according to GFI, who stated to me that they contacted Passon to inquire when I purchased the trans to verify the warranty start/end date, why I did not receive any of the ppwk, warranty, receipt, correct break in procedures, etc., and requested Passon supply all of this ppwk to GFI so they could send it to me.
According to GFI he verified I purchased it, the warranty period, but would not forward any ppwk.

Passon's response to John regarding a refund - he does not remember me, so no refund.

Obviously makes no sense, but if I believe him, how the f#<k can you remember someone if you don't return calls or provide ppwk?

And what difference does it make if you personally remember a customer?

Here is where this is at:

Passon refuses a refund.
GFI has stopped returning all calls and emails.
John will send me the trans in the test car as soon as he puts miles on it to verify it is good to go.