Farm Bureau Insurance

We are doing our regular re-evaluation of insurance (homes, vehicles, umbrella) and have received a favorable quote from Farm Bureau (Texas). Does anyone here have experience with them on claims management? TIA.
I was in claims for Rural Mutual (the WI Farm Bureau Co.) for 15 years. I always was told to try to emulate the work ethic of the Texas FB claims dept. I don't know if that's good or not