A855 - 5 Speed

Some context for the time between 6/22 and 7/3:
I have my own problems to deal with and I'm responsible for others.
I have a small garage, needed to make room to pull the trans, needed to find the time.
I knew it would not take long to pull it, and it only took a few hours, best time to date!
We determined that I would not make contact again until the trans was out and we were 100% ready to move forward with the refund at any time, any date.


7/3/2020, Friday – I called Jamie, 3min call.

I called Passon and informed Jamie that the trans was out and I was ready to complete this return/refund asap on any day/time.

Jamie informed me, ‘If you sent me an email during the last few weeks our email was down, and this person was blaming that person, and they were blaming someone else.’

He added, he was going to Carlisle next week, the week of the July 6th.

I said, I figured the next step was for me to remove the trans, and if I didn’t hear from you before then I would call once it is out and ready.

I asked, the week of the 13th (7/13 Monday), within that week can we get this done?

Jamie replied, ‘I smashed my crystal ball in the driveway yesterday.’

I said, ok, then the next step is I will wait for a call from you the following Monday, July 13th.

Jamie replied, ‘After being at Carlisle all week, driving, and getting home late Sunday, I can’t say I’ll be up and calling you early Monday morning. If you don’t hear from me by Tuesday, call me.’

He also mentioned again that he has to coordinate with Christine (from GFI).

The hypocrisy is stunning.

Telling your customer, about your email issue where multiple parties are blaming each other, no one is taking ownership, the problem is not being addressed, nothing is getting done, and the frustration you are experiencing as the customer, while your own customer is experiencing the same exact issue at a much larger scale, is unreal.

The whole crystal ball line is unprofessional, amplified by his own accusation of me having an attitude when I asked a legitimate question during our last conversation, where he stated he didn’t like my attitude.

The customer, who spent thousands and did not receive a product of merchantable quality, should not be subjected to your problems or even be privy to them. Nor should the onus to make contact in order to resolve fall on the customer.

If you and only you know your email does not work, complain to someone else, and instead of waiting for the customer to call, take the initiative and reach out to them.

Jamie said on June 22nd this would be completed within 30 days. To request a tentative date within the last 10 days is more than reasonable.

Ask me when I’m able to provide service to a customer, and at the least I can let you know the days/times I am unavailable.

The reality is, I am not able to drive to Carlisle this week, and it is in fact an hour and a half farther, so next week is the week.