Proform 850 dialing it in closer

As frustrating as it is, it might be worth starting an email correspondence with them. After a couple rounds they might give you an RMA number so they can look at it.

One person who really knows the Innovate stuff and is good at troubleshooting them is YR's friend 'Tuner'. I don't know if he's active on any forums at the moment.

FWIW the firmware in my LM2 is 1.18,
I'm using LM Programmer 4.08, and Logworks 3.3.7