The best of the bunch in my world is NAPA. Mostly they are pretty good.
My O'Reilly's stinks. (Sorry, RRR, but it's the truth.) Two different times they had one person at the counter, multiple customers waiting, and no one came to help. You can clearly see and hear other employees in the store, but the clerk isn't smart enough to call for more counter help, and doesn't give a ****. I walked out both times and won't go back. I called the corporate office to talk to the district manager, could not get through (fair enough), left two messages, and never heard back.
The local Auto Zone has one guy who knows his stuff, the rest are just plain ignorant. I went in for a set of universal plug wires with 90-degree boots, and the kid absolutely positively would not try to find them without year, make, and model. I told him it doesn't matter, I'm going to cut them to fit. He didn't care. When he failed to find them he asked the manager (that knows his stuff) and is told there are several dozen boxes right behind him at the counter. I understand everyone has a learning curve for a new job, for for Pete's Sake, if you're going to work in an auto parts store, learn something about cars!
Then there was the same Auto Zone kid above, who asked what car I was working on. 66 Valiant. Who makes a Valiant? Plymouth. Who makes a Plymouth?
I walked out, again.
