RockAuto gets on base

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K.O. SWINGER

Meeting in the alley since 1976
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I recently posted a thread about Rock Auto not refunding the proper amount of money to my account after a mistake was made in a order that was their fault. I am happy to say that after a somewhat cumbersome and lengthy attempt to get my money back I finally received a phone call back and they admitted their mistake and assured me they would be refunding all of my money and postage. So even though I'm not a big fan of not having a customer service person to talk to they did make it right eventually.
 
I recently posted a thread about Rock Auto not refunding the proper amount of money to my account after a mistake was made in a that was their fault. I am happy to say that after a somewhat cumbersome and lengthy attempt to get my money back I finally received a phone call back and they admitted their mistake and assured me they would be refunding all of my money and postage. So even though I'm not a big fan of not having a customer service person to talk to they did make it right eventually.
My dealings with them have been few but so far everything has been a bunt single :)
 
Never again for me...
Rock Auto accepts returns now by electronic survey type questions about the problem, that you have to answer, then accepts a return.
I basically paid shipping both ways when I bought a crappy heater core from them. It would have broke trying to install, yet it goes back for some other sad sack to purchase.
They ONLY care about whether it said it would work. Zero interest in a manufacturing problem.
 
I recently posted a thread about Rock Auto not refunding the proper amount of money to my account after a mistake was made in a order that was their fault. I am happy to say that after a somewhat cumbersome and lengthy attempt to get my money back I finally received a phone call back and they admitted their mistake and assured me they would be refunding all of my money and postage. So even though I'm not a big fan of not having a customer service person to talk to they did make it right eventually.


So the phone call back, was it a real person or a computer ?
 
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