Shipping

pishta said

So if you get a FEdex quote and then print the shipping label at home, your done right? Take it to the depot, set it on the desk tip your hat to the clerk and walk away. I dont get quotes there, takes forever. Do they back charge you when the scale they use is 5 lbs heavy? I was back charged a $50 brokerage fee for shipping a Mallory ignition box to Windsor, Canada. That's what I charged for the box! That's not cool that they can do that but Fedex has bailed me out twice on some major shipping SNAFU's.

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Well, first, I have an account at FedEx, and I’m not sure the website would calculate it at the correct rate for account holders. 2nd, the boxes I ship through FedEx are large, sometimes very large, that’s why I use them. When everybody else is in the $100-$200 range, FedEx will almost always be under $100. A large box is almost impossible to deal with on the website, so many variables to make an accurate quote online. And did you know, there is a balloon surcharge for having an item in a cardboard tube from a carpet roll? Because it’s not corrugated cardboard there is a $13 additional fee, which the website does not include or even mention. It’s maddening sometimes, and I always used to call the 800 number 3 times in a row for a single package, just to make sure. I’ve called so many times I can recite the questions in order, and just know if the rep skips a beat, the quote won’t be right. If I can even understand the rep at all, that is. But in the end, it’s all part of doing business and getting the shipping right, my customers appreciate it, so I do it!