I Also Own a Mustang and on A Forum or Two...
To summarize the 7 page thread on the mustang forum, A customer received not one, but two rusty, iron headed ford longblocks. 100% unacceptable, and agreed upon that the engine should be returned, and we will make it right.
This was NOT a Shotty manufacturing process, or reusing old parts, it was a moisture in the engine bag issue.
no need for pitchforks. We are happy to work with the customer, as always, and will make it right.
Response from the mustang forum.
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All,
We're not active on a ton of forums, so apologize for not seeing this sooner. This is with no doubt unacceptable. It was unacceptable the first time, and is most certainly unacceptable the second time. We were in touch with the customer throughout the first embarrassing issue, and I see we are also in contact with him on this one. There is no excuse for this, and this is NOT an example of our work. We saw this once a month or so ago also, and it is NOT common, and the customer 100% has our apologies, and we will gladly work with him to solve this at our own expense. The first time we discovered that the block must not have been drained good enough after dyno, and where we bag and seal these with a rust/moisture inhibitor, since there was still some water in it, it actually made the problem worst.
No excuses, but just stating what was the cause in the past, and it will most certainly be dealt with from all fronts. We are a stand up company, and we are better than this, and again this makes me cringe as much as anyone else, and I will personally see to it its handled.
I realize many of you have formed opinions based on this thread, and that's understandable. You have my word this customer, will be made whole, and that its fully agreed upon that this does not meet our expectations, or standards. And as a fellow muscle car owner, drag racer, and enthusiast, I would be of the same mindset. Silver lining is we will always have our customers backs, and there was no resistance that this was wrong, and needs dealt with accordingly. our customers come first, and thats how we got where we are today.
Thanks to any and all that have been loyal to us, and to our future customers,
Johnny McDevitt
Directory of Product Development
BluePrint Engines.
