Last week, my wife and I were out on our boat. She was taking a nap when I noticed we were taking on water. I called our insurance company because we have on-water service protection. (Our bilge pumps failed.) After 15 minutes talking to the agent, while she was starting the “claim process”, she told me that a boat service would be at our location in about 1-1/2 hours. I said forget it because we’ll be on the bottom by then. Just before I hung up on that idiot, she said “wait, I’ll try another boat service”. Then a few minutes later she told me they would be there in 10 minutes (they were). They kept us from sinking and together we found out why we were taking on water (broken through-hull fitting on the forward bilge pump).
The boat service people weren’t wearing stupid masks and they jumped onto our boat without false worries of the Kung flu. Two super nice people (in NJ no less).
If I had signed up for the boat service company who told us 1-1/2 hours, we may have had a complete loss. But by going through the boat insurance, they had the option to engage multiple service providers. I never thought before that this would be the advantage that it turned out to be.
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