Damn right. Don't yall have crystal balls up there? What's wrong with you. lol
So a customer calls me on the phone....
- Thread starter Rick@Laysons
- Start date
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Damn right. Don't yall have crystal balls up there? What's wrong with you. lol
Girl walked in: need a 7I0 cap!
No idea, whats that?
Are U a car parts shop?
Sure!
So you should know what it is!
She smashed here hand on the the desk with 7I0 cap.
I turned it around and said:Oh You meant a OIL cap....
No idea, whats that?
Are U a car parts shop?
Sure!
So you should know what it is!
She smashed here hand on the the desk with 7I0 cap.
I turned it around and said:Oh You meant a OIL cap....
In most cases, that's "The customer is always right...no matter how dumb and stupid they are"
I too try to look up my own part numbers before I go. I have to drive to other towns to get to any part stores. My favorite is one of the o'reilly's where the guys know and help, real car guys, and that's where I go 99% of the time.
Princess Valiant
A.K.A. Rainy Day Auto
One time i bought an alternator from auto zone and the guy looked right at me and said:
"You know this is electrical right??... you should have a shop help you so you don't get hurt"
It's time the pendulum swings back and stores tell ignorant customers that their invite to their store has been revoked, they no longer want their business and get their asses out. That will straighten out some of these "entitled" people who believe they can walk all over a customer service person and do what ever they feel like on their property.
I have ran across this exact thing myself. I just cave in and let them look it up on the computer after asking me 100 questions. I buy just about everything online now, I just hate people. We are breeding people to be stupid and its getting worse every day.
33IMP
Well-Known Member
I needed brake springs for my 62. Went into a napa on my way home, counter guy says "we have no listing for anything that far back."
Went home, got on line at napa.com, found what i wanted, copied down the number, went to my local napa, a different one which happened to be a big truck specialist supplier, gave them my number, they ordered them in, had them the same day.
It seems like it is sometimes the customers job to get the parts he wants?
Went home, got on line at napa.com, found what i wanted, copied down the number, went to my local napa, a different one which happened to be a big truck specialist supplier, gave them my number, they ordered them in, had them the same day.
It seems like it is sometimes the customers job to get the parts he wants?
The stupid *** ment well. He also “ASSUMED!” that being your a girl, your clueless. Several times I had to go back to the parts store, have my lovely stand on line and then jump in which normally ends with me screaming at the top of my lungs on what a sexist nasty back stabbing money grubbing thief he is to screw over an innocent women trying to get the right part for her husband that now stands before you highly insulted over the treatment of his wife that she herself is also getting greasy on....
Boy! OH! Boy do I ever LOVE to lay it on thick as hell is hot in public on those assholes! It IS my favorite thing to do in the world.
Always but always I give the parts counter people what they need to know and take the time to be cool and relax. When the arrogance comes on... we’re done!
In Del’s case, walking in with the part number but still needing the Y,M,M of the vehicle? WTF? I don’t understand but I remain calm.
I was in for a serpentine belt for my March pullies. The kid, that didn’t want to be there and just “SIR, SIR, SIR” me to death seemed to not understand the words,
“Custom application” for some reason.
Thank GOD! one of the regular manager’s was there who jumped in and scolded him. Yup, got the part.
67Dart273
Well-Known Member
I once worked (about 7 1/2 years) for a big BIG parts store in town. We sold a full line of auto parts, popular heavy truck parts, black pipe fittings, made hydraulic hoses, turned drums and rotors, changed axle bearings and riveted heavy truck shoes and jammer / winch drum bands. Separate store sold and repaired Miller welders, separate store sold fasteners And for good measure, we sold heavy industrial janitorial goods. One time we were out of a set of heavy tire chains, the books back then had the measurements and replacement parts for tire chain sets. So we MADE a set for the customer. And we sold wire rope. I HATED cutting 3/4" heavy lube wire.
They had been in business since I think 31, and "Old Nick" had been with them since 32. he knew everything, and could **** parts that we didnt' have. We had a young arrogant parts guy. One day I'm on the phone and Arrogance was standing there swinging the door between the two counters screwin off. Nick had retired, and came in with a friend. Nick threw a Ford compression nut up on the bench similar to this. They were used on Ford vacuum advance tubes
"Give me one of these will ya?"
Arrogance is swinging the door, and shaking his head
Nick says "Whazza matter, ya out?"
Arrogance says, "We don't have those, I don't think we've EVER had those, and I'm sure we never WILL have those."
It just so happened the BIG brass cabinet was nearly directly behind Arrogance.
Nick, who by this time is about 70-something, steps through the door past Arrogance swinging it, GRABS Arrogance BY THE EAR and drags him over to the brass cabinet.
It took Nick about .09638 seconds to find the right drawer and yank out one of those fittings
He shook it right in front of Arrogance's nose. "THERE!!! DON'T EVER TELL A CUSTOMER YOU DON'T HAVE SOMETHING UNLESS YOU LOOK, AND DON'T EVER TELL A CUSTOMER YOU CAN'T GET ONE!!!"
So Nick paid and left, and Arrogance is standing there. I get off the phone. "Who was that old bastard, he used to work here or somethun?"
I told him "That old bastard knew, forgot, and relearned more about auto parts than you will EVER know."
They had been in business since I think 31, and "Old Nick" had been with them since 32. he knew everything, and could **** parts that we didnt' have. We had a young arrogant parts guy. One day I'm on the phone and Arrogance was standing there swinging the door between the two counters screwin off. Nick had retired, and came in with a friend. Nick threw a Ford compression nut up on the bench similar to this. They were used on Ford vacuum advance tubes
"Give me one of these will ya?"
Arrogance is swinging the door, and shaking his head
Nick says "Whazza matter, ya out?"
Arrogance says, "We don't have those, I don't think we've EVER had those, and I'm sure we never WILL have those."
It just so happened the BIG brass cabinet was nearly directly behind Arrogance.
Nick, who by this time is about 70-something, steps through the door past Arrogance swinging it, GRABS Arrogance BY THE EAR and drags him over to the brass cabinet.
It took Nick about .09638 seconds to find the right drawer and yank out one of those fittings
He shook it right in front of Arrogance's nose. "THERE!!! DON'T EVER TELL A CUSTOMER YOU DON'T HAVE SOMETHING UNLESS YOU LOOK, AND DON'T EVER TELL A CUSTOMER YOU CAN'T GET ONE!!!"
So Nick paid and left, and Arrogance is standing there. I get off the phone. "Who was that old bastard, he used to work here or somethun?"
I told him "That old bastard knew, forgot, and relearned more about auto parts than you will EVER know."
I’d have him fired instantly.
Then celebrate since we just kept every future customer!
Then celebrate since we just kept every future customer!
9 years in parts myself. On year 7 of running my shop at home.
young feller at parts counter, doesent know me. Owner knows me very well. Young feller got a little snotty with me one day,and mgr set him straight.
#1 was a parts guy for 9 years
#2 has been buying parts for 30 years
#3 in the top ten business accounts
#4 dont piss him off or you are down the road.
funny, never got a smartass remark since the tune up, he’s a good kid, just jumped to the wrong conclusion.
young feller at parts counter, doesent know me. Owner knows me very well. Young feller got a little snotty with me one day,and mgr set him straight.
#1 was a parts guy for 9 years
#2 has been buying parts for 30 years
#3 in the top ten business accounts
#4 dont piss him off or you are down the road.
funny, never got a smartass remark since the tune up, he’s a good kid, just jumped to the wrong conclusion.
TrailBeast
AKA Mopars4us on Youtube
Hell, I had a guy recently tell me he could only get 9 1-3/4 inch wheel studs.
(Um, you are a dealer for the people that make this part.
Call em up and get em.)
Holy crap man.
Got looked at like I was an alien when I asked for green plastigauge.
Even more so when I explained what it was.
(Um, you are a dealer for the people that make this part.
Call em up and get em.)
Holy crap man.
Got looked at like I was an alien when I asked for green plastigauge.
Even more so when I explained what it was.
moper
Well-Known Member
So how long you been selling parts? I’ve only been doing it for 35 years and that same guys been around all that time... lol
My local NAPA has a full box of "silver" 194 bulbs and a squeegee sharpener. Funniest damned thing you ever seen. Always messing with the Gofer.
DrCharles
Well-Known Member
George Carlin was a smart man...
DrCharles
Well-Known Member
I'll have you know my balls are NOT crystal!!!!
There was a young man from Madras
Who had testicles made out of brass.
He banged them together
To play "Stormy Weather"
And lightning shot out of his ***!
Thankyaverymuch. I'll be here all week...
Tinmannz
Well-Known Member
Some how, this came to mind.
Aren’t some coustomers the BEST !
I used to work in a small shop, 3 bays, the owner and myself were the only mechanics. He was a pretty good guy to work for, and a decent mechanic, but not always really good with people and had a short fuse.
One day we had done brakes and some front end work on a car that belonged to a real pain in the ***. He was one of those who would only come in when something was in dire need of repair, regular maintenance was a foreign concept to him. This one morning he had brought his car in, complaining that the brakes were making "funny noise". When we got the car on the hoist and pulled the front wheels, the rotor faces were completely ground off, only the vent structure remained, calipers were leaking, flex hoses were cracked, etc. His tie rods were ready to fall off, ball joints almost as bad, and leaking shock absorbers.
We put together a quote, and he gave the ok to do all the work. After 1/2 a day spent fixing his car, and at least a dozen phone calls from him asking if it's ready yet, we finally have it outside, alignment done, brakes relined and bled, good to go. He shows up, and starts demanding to see his old parts, no problem, we always kept everything until after the customer's picked up their vehicles, so we show him. Now he says he doesn't believe these are his old parts, they could be from any car, blah blah blah. Boss explains to him that we keep the parts from each vehicle until the owner picks it up, then we dispose of them, etc. Nope Mr. PITA keeps at it, bitching about the bill, even though it is what he agreed to before we started working on his car.
After a good 8 to 10 minutes of the guy beaking off, my boss finally says to him "the keys are in your car, get in it and **** OFF!!! You don't owe me anything, just don't EVER ******* COME BACK!"
Now Mr. PITA is apologizing, offering to pay cash, didn't mean to be offensive, etc. Boss looks him in the eye and tells him again to **** off and never come back. Dumbass finally gets the hint and leaves.
One day we had done brakes and some front end work on a car that belonged to a real pain in the ***. He was one of those who would only come in when something was in dire need of repair, regular maintenance was a foreign concept to him. This one morning he had brought his car in, complaining that the brakes were making "funny noise". When we got the car on the hoist and pulled the front wheels, the rotor faces were completely ground off, only the vent structure remained, calipers were leaking, flex hoses were cracked, etc. His tie rods were ready to fall off, ball joints almost as bad, and leaking shock absorbers.
We put together a quote, and he gave the ok to do all the work. After 1/2 a day spent fixing his car, and at least a dozen phone calls from him asking if it's ready yet, we finally have it outside, alignment done, brakes relined and bled, good to go. He shows up, and starts demanding to see his old parts, no problem, we always kept everything until after the customer's picked up their vehicles, so we show him. Now he says he doesn't believe these are his old parts, they could be from any car, blah blah blah. Boss explains to him that we keep the parts from each vehicle until the owner picks it up, then we dispose of them, etc. Nope Mr. PITA keeps at it, bitching about the bill, even though it is what he agreed to before we started working on his car.
After a good 8 to 10 minutes of the guy beaking off, my boss finally says to him "the keys are in your car, get in it and **** OFF!!! You don't owe me anything, just don't EVER ******* COME BACK!"
Now Mr. PITA is apologizing, offering to pay cash, didn't mean to be offensive, etc. Boss looks him in the eye and tells him again to **** off and never come back. Dumbass finally gets the hint and leaves.
67Dart273
Well-Known Member
^^Some of you know I like to screw with old OMC outboards.^^
This is mostly because when I was a kid, my Dad worked for our small-town NAPA store. The owner also held the Johnson outboard franchise, and Dad was in part the mechanic for them. One day he told me,
"Always charge every penny a job is worth, and then you can afford to stand there and listen to them *****."
This is mostly because when I was a kid, my Dad worked for our small-town NAPA store. The owner also held the Johnson outboard franchise, and Dad was in part the mechanic for them. One day he told me,
"Always charge every penny a job is worth, and then you can afford to stand there and listen to them *****."
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