So a customer calls me on the phone....

Same owner grabbed a guy by the scruff of the collar, and the seat of the pants and marched the dude out of the shop, the owner was a well respected mechanic and businessman, great place to work never a dull moment .
My former boss was a bit of a boozehound, and known for giving an occasional "tune up" in the local Legion hall. Paid for a few renovations in the washroom.