Auto Zone Ordeal

The manager right there is the problem. Stating "you just got the wrong guy" is a direct reflection of his managerial skills or lack thereof. He hired "the wrong guy" and allowed him to continue to be "the wrong guy".
can't say I disagree,, but realistically, how much time can one really spend prepping a new hire to get every experience right? Would be nice in a perfect world,, the one I live in is not.