A855 - 5 Speed
After three trips, including a smashed crate, to GFI and one to Passons and more money from me no one can fix it
Completely absolutely 100% believable.
Send a certified letter, itemize your out of pocket, state a timeframe for a response and a resolution.
The letter I sent was not via a lawyer, but if I had to do it over I would have asked the lawyer to review my letter, put it on their letterhead, and be ready to file the day after the deadline set forth in the letter, just to save additional time, bs, finger pointing, and crying on their part.
I believe I posted my letter here.
Iirc, Pennsylvania allows you to file a civil claim for up to $12k and it can include damages, but verify. Not all states allow that amount or damages.
If they had any decency or business acumen, they would immediately offer a refund at the slightest problem, and leave that option on the table throughout the warranty process, or stop production completely until there is a definitive resolution to the ongoing chronic issues.
Apparently you can stay in business as long as a percentage of customers are satisfied or fooled, and the rest are screwed and written off as the cost of business.
