My work is actually getting more than the time they pay me for.
I work for a small business that is a division of a larger corporation. We sell training and educational resource materials for firefighters and EMS personnel. I work in inside sales covering fire departments on the west coast, the northern half of the country and all international business. Another individual handles the remaining states, and a 3rd individual handles all of our website business (except from the fire departments in my territory).
When we first started working from home, all of the incoming phone calls went to a recorded line. Concerned we may be missing out on business by having to rely on someone actually listening to the recorded calls and getting back to the customer, I contacted our corporate IT department and requested all incoming telephone calls be forwarded to my personal cell phone so the customer gets a live voice rather than a recording.
This has created immense goodwill with our customers.
The 'downside' has been receiving calls as early as 5:00AM (8:00AM on the east coast), as late as 10:30PM (customers thinking they're going to leave a message), and phone calls on the weekends.
I took an early retirement about 7 years ago, but didn't like sitting at home. So I found something that I wanted to do - without the management responsibilities I previously had. I enjoy what I do.
