VIN History USA are scammers and Bank of America is little help

I found out a few years back that BOA's customer service is the pits. I was trying to close out an account I had to open when I was working out of state. My bank didn't have any branches where I was working. I was told I had to go to the bank to close the account, in Louisiana. I take a day off, go to Louisiana to close the account. They asked me how I wanted the money & I told them I wanted it all in small bills, nothing bigger than a 20. The clerk looked at me like I had sprouted a 2nd head because the account had over $32,000 in it. The manager came over & explained that they didn't have that much in small bills, & proceeded to tell her that since I took a day off work & made the trip that it was her duty to make sure I was a satisfied customer. I stood there for about 10 minutes while she was on the phone before I let her off the hook & told her I wanted a certified bank cashier's check for the amount. Now days, I still don't get junk mail from BOA. LMAO