IF it is not something the customer did. I sold auto parts "in a previous life" for 17 years. You would not believe some of the **** I've seen.
One "memorable" episode was a bunch of (turned out to be fly by night) roofers who'd bought several drill motors from us, then got mad when we would not warrantee them.
What was wrong with them? THEY HAD FALLEN OFF THE ROOF
I'm sorry, but if you'd bought a new Mopar with "5 and 50" and then drove it off an embankment, it will NOT be covered LOLOL