Blueprint 408 cooling system questions.

Yes I read it, on the surface I agree with what you’re stating completely but being the sort that I am I guess I’m too forgiving or understanding of what was possibly said by the company. They could have said what is being alleged by the OP, and certainly that’s not a good answer to the guys concern. We don’t know whom he talked to, but it sounds like it was a general answer from a sheet someone answering cooling questions uses in hopes it would allay a customers issues/worries, in hopes he’d give it a little more time? Who knows? Obviously could have been handled better but who’s to say? On the other hand we read of customer service where they have a knee jerk reaction and tell you it’s not their product, it’s gotta be something the end user did or didn’t do? We’ve all read of those ones here. I couldn’t do customer service. Too hard to walk that line and deal with customers. Not to mention some you just can’t reason with. And I don’t call for help. I figure it out for myself. Maybe BP hasn’t been contacted with the right person on the line to properly help the guy in a methodical way, I wouldn’t expect them to do anything other than answer the phone and help, and return calls. But as the OP doesn’t appear to live on this forum maybe it’s a safe assumption that he is busy with other things and hasn’t been more engaged to get to the bottom of it with them. See that all the time too.