Kim I can tell you how I have handle this situation in the past. I have sold parts that the buyer had a legitimate complaint. I this case I refund his money after I feel confident he is shooting me straight. I then tell him keep the stuff. Other times if I feel like I’m be bs’d I simply tell them ship it back to me at his cost and I’ll refund the original price he paid me including shipping. NEVER will I refund the money before I get my parts back. Unless I’m dealing with members I know and trust. Like you. I have found that dishonest people are reluctant to come out of pocket to ship stuff back to me. In this case I never hear from them. Then they join my ignore honor roll.
