The issue is not with the factory- or maybe it is the factory and crappy packing.
As a person who just bought the same ceramic coated Doug’s back in Sept. mine came in perfect. It a lot of times comes down to the 1/2 wit delivery people. Not the drivers but the warehouse and loading guys. They throw stuff all the time. Why? It is easier to throw or kick a box than carry it over because their pay is on how many items they move per hour. The delivery guy has to actually see and talk to the end user.
Doug’s will probably ask for yours back and then send you a new set. Then you can scratch and dent the new ones installing them like I did! Lol! They fit great.
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