HELP! Road Runner in prison, or any garage door repair guys out there?

Thanks for the replies. The service guy and I tried to open the door with his wedge tool jack. The door must be heavy because the service guy stopped and said we would buckle the door if we tried harder. I have a plain ol'liftmaster screw drive opener.
He tried to clamp the spring, but the other spring broke as he was working on it.
Pictures below before the left spring broke.