Stop in for a cup of coffee

Was supposed to get a "free tool" (choice of 3) for my purchase of electric grease gun. Followed the directions on the flyer and the link took me nowhere so I opened a case, finally got a response. Even though I sent in both receipts and a description of the problem there were 7 more questions (which I answered). Ya think they don't want you to get that "free" tool? Dewalt

:rolleyes: Ya think