Not a Dart Question, Weird 2020 RAM Odometer mileage Question
Calling the manufacture district rep does wonders. :rolleyes: One day it was "4-5 weeks for parts" call to the district rep later that day. Next day "Hi, your truck is ready. We found the parts nearby." :realcrazy:
When I was a Mopar parts manager, stuff would be on back order all the time.
I really just couldn't get the part from Mopar, but.......
The water pumps on 5.7l Hemi in trucks were on back order because they were ****.
I had a customer who's truck was sitting on our lot waiting on a water pump that I had put on special handling, VOR, and had high priority on.
The customer was getting pissed because he needed the truck for work, we gave him a loaner, but he wanted his, he would call daily wanting an update and I'd tell what I knew. I finally convinced him to call Mopar and *****. Of course they call me to tell me to do exactly what I had already done (after telling the customer that I hadn't in spite of the fact I had and even showed him I had). I get another call from my dealer rep wanting to know why I hadn't gotten the pump yet. I gave him the P/N and told him to find me one and when it gets here I'd put the damn thing on myself. Half hour later he calls back, "I can't find one either!", yeah, no ****. Then I told him, I can get one, but it won't be a Mopar pump, it'll be an aftermarket pump. He tells me that he'd have to get approval from higher up. In the meantime I had already ordered the Gates water pump and had it installed on the mans truck.
Two days later the dealer rep calls me back with the okay. He had no clue that the customer had been driving his truck for a day already.
I billed the water pump out as a Mopar P/N so the customer or future owner wouldn't have a problem later if the pump failed.
The moral of the story is: "We found parts nearby" almost always means aftermarket parts were used or they pulled the part off a used unit.
Even if you were told they weren't.
Customers, more often than not think we're the problem because they're stupid and don't know how the system actually works. They then walk away thinking we're lazy:realcrazy:
In the case of Mopar, there really is no secret stash of parts that only the reps have access to.
We're often told to either put the customer off (while they act surprised we're not doing more and made to be the bad guy) or when it gets to be regular thorn in their side, we go the alternate route.
