Three guesses why no fuel.

Did anybody check to see if there is actually fuel in the gas tank?
Years ago I worked with a lady who had just bought a brand new car, drove it just a few miles from the dealership when it died and wouldn't restart. The dealership had it towed back to their service department and spent 3 days going over the car until they finally discovered it had simply run out of gas.

I asked, and he said he had it filled while towing it home.

My Wife was on a trip with just her and the kids when her van stopped on Interstate 40 in the middle of nowhere.
She had it towed to the closest gas/service place and they charged her $150 to tell her she was out of gas.
She wasn’t used to what the gauge read on the hiway, only around town.