When I called them and was given my options, or actually, OPTION(return and wait again), cust service transferred me to a supervisor... I had to leave a message.. I explained in my voicemail that to me, the mark of a good company is how they deal with these issues, not necessarily the first sale, as "things can happen"..so I hope that can make this right.. We'll see.. and I hope they do because I can be extremely diligent and persistent when it comes to letting my experience be known.
