Summit login not working/damaged throttle plate

I ordered parts online from Summit about 10 days back, & they were 'upgrading' their system. Did not provide an o/no, said it would be forwarded in a couple of days. Then I get an email saying the payment did not go through, details were lost, would have to re-order. Did that, & parts have now shipped.
Maybe teething problems with 'upgraded' system....