PST 16:1 Box excessive play

I got a bad box too. I got in touch with PST and I have a call tag for return, seems I'll have to ship it back to them and wait for them to assess the problem and either fix this box or send a different one.
I bought this one in July of 2020 and just installed it the other night.

Someone was asking earlier in the thread, the total turns on this box lock to lock and on the bench is 3.75.
I guess it would be less turns in the car with fast ratio arms in the steering linkage...