Classic industries?

I had a 65 Drat that I HAD to replace the old Trans cooler lines. I ordered thru CI. I get one on and fine, the other had a bend that was 180 degrees backwards. Buyer was coming to pick it up so I told hm the problem and it had one new line and one old line.
I all CI and the customer service had no apology, just said send them back and we will send another set. I said refund my total cost of your bad parts and all is well. NOPE. Not returning nothing! I told him to little too Damn late bud. Screw you and your company.