As you have said essentially the same thing in previous posts here and elsewhere and just to Play Devil’s Advocate: what would You have told the guy if you answered the tech line phone and he told you whatever his problems he was having were? I’m not trying to be a defender of or cheerleader for anyone here but you, others here, or myself would never have called if we were having this issue. We know the process of tuning and getting to the bottom of things. I don’t expect any company on a first call to go right to all hands on deck, all in full attention to me with my problem. Whoever this guy talked to, how he talked to them, we have no idea. It’s obvious who ever answered the call gave the most basic, top of the list, easy and quickest response and off the guy went. I wouldnt expect on a first call to anyplace for them to stop the presses, turn the spotlight on me and let’s spend hours and possibly days holding my hand as we work backwards to the point of finding that I didn’t even have my timing, fueling etc. sorted out first. I expect (because that’s what you get these days) to get the short and quick on a first date (call) to a techline. Again, not defending, just being realistic. I’m just wondering what you as the tech would have asked the guy, or expected to hear from the techline if you called?
