Mopar Dealer Service Department - Am I Correct To Be Pissed Off???

sireland67 said

A good friend of mine, worked for chrysler in the late 80's as a mechanic, when chrysler was having all the head issues on the 2.2 engines, he found a way to beat the labor rate, by not removing the head all the way off the car, he just lifted it enough to slide the old gasket out, and a new gasket in.
He also said only about 1 in 10 came back with a cracked head, but he saved a 1/2 day in labor by not removing the head.
He was on flat rate, so that was a 1/2 days wages in his pocket.

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We were doing this with 2.2l & 2.5's and again later on with the 2.0's in Neons.
The heads were never damaged, the gaskets were crap and we were getting paid 4hrs flat rate by Chrysler. I had techs that were turning 4 of these out a day and getting paid 16hrs flat rate in a 8 hr day.
It's not just Chrysler either. When I was at a Ford Dealer, they have a recall on the clutch of Fusions. It pays 12hrs per warranty time. We had a tech that could change 1 and half a day. So every 2 days he was knocking out 3 cars. 36hrs in 2 days, over 70 hours in a 40 hour week.
There's nothing wrong with that at all. Skill and experience accounts for something. There is no overtime in the flat rate world.