Mopar Dealer Service Department - Am I Correct To Be Pissed Off???

@gunbunny , he said the service department told him:

"...the cable that lifts the window snapped and we have to replace the complete assembly"

The cable didn't snap...and it's not an assembly. 2 flat out lies.
Yes it is an assembly, mopar doesn't service it any other way. Jpar posted a picture of the damn thing, how is that not an assembly? And the cable snaps out of it's track.
I've seen it happen more times than I care to admit.
There was never a mention of the cable snapping in two. The guides literally snap in two pieces and the cable snaps out of its track. Usually they end up frayed so bad from tension, they aren't serviceable.