Mopar Dealer Service Department - Am I Correct To Be Pissed Off???

I've done the window regulator a couple times on a Ford Expedition, not a terribly difficult task, I can do it in about 40 minutes, likely that there isn't a big difference between makes since they all seem to have adopted a similar system.

As for the dealership, I've heard a few horror stories about work not being done, but the owner being charged anyway. In one instance, while the car's owner went into the service department, her father tied a small string from the rear bumper to a nearby post. After a few hours, the owner got a phone call from the service advisor telling her that her car was ready to go, and the total for the service was a few hundred dollars. When her father dropped her off at the service department to pay the bill and get her keys back, he went to find the car in the lot. Wouldn't you know it, the car was parked in the same place my friend had left it in the morning. So her dad gets out of his car, walks around the back of her car, and the string is still attached.

Second incident involved my first wife's parents and the same dealership. My in laws had a Chevy C10 with a 4.3 V6 that was running rough and had become very hard on fuel, so they decided to take it in for a tune up. I offered to do it for them, but they preferred to take it to the dealer. They dropped it off, left it there for a day, paid around $250.00 when they picked it up the following day, and it still ran poorly and continued to suck fuel. I asked them if they would mind if I took a look at it, and they agreed. I popped the hood, and immediately saw that nothing had been touched as everything was still covered in a heavy layer of dust, (they lived on a farm). I asked to see the work order to see what they were charged for, it included plugs, wires, distributor cap, rotor, fuel filter, air filter, etc. All plugs and wires were still the originals, and the screws on the distributor cap were seized in the housing. After I replaced everything that the dealership was supposed to have done, the truck ran like new again, and the fuel economy nearly doubled. My in laws went back to the dealer who initially refused to refund their money until they showed them all of the old parts I had taken out and threatened to sue.