Mopar Dealer Service Department - Am I Correct To Be Pissed Off???

CFD244 said

Assemblies..............I had a dealer tell me that they didn't stock the rack transfer lines on my 07 ram. I asked what they do if a customer has a leaking line and they said they replace the complete rack as an assembly. LOL......1/4 stock steel lines with an inverted flare. Man I feel bad for seniors!:(

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They didn't lie to you.
MoPar doesn't service the transfer lines on steering racks. None of them.
It's not that a decent tech couldn't make some up, it's that the dealers are bound by dealer agreements and contractual commitments made by Chrysler and every other manufacturer out there.
I've worked for Chrysler, Ford and Mitsubishi and they all have similar rules and polices in place.
You don't have to like it, but it's their business and no one forces you to go there.