They didn't lie to you.
MoPar doesn't service the transfer lines on steering racks. None of them.
It's not that a decent tech couldn't make some up, it's that the dealers are bound by dealer agreements and contractual commitments made by Chrysler and every other manufacturer out there.
I've worked for Chrysler, Ford and Mitsubishi and they all have similar rules and polices in place.
You don't have to like it, but it's their business and no one forces you to go there.
