Mopar Dealer Service Department - Am I Correct To Be Pissed Off???

I started at a Buick GMC dealer back in 77 for about 13 years. At close to the end of my time there, GM came up with CSI (Customer Satisfaction Index) and the mailings and comment cards about the service visit. Lucky We didn't have any commission program going on. That's when the service departments went south. Advisors and techs figured how to upsell unneeded services and hang unneeded parts just to fatten their paychecks. That all happened about the time I quit and started selling MAC Tools. That was a better deal and for 28 years I had fun doing it as well.