Poor Customer Service

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Ricks70Duster340

Child of the King
FABO Gold Member
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Location
Sisterdale, TX
Bought new QA1 K-member, UCA, LCA, and strut bars from Summit. Had a fitment issue with the strut bars (LCA end is 9/16 and the LCA opening is 5/8 so the bars would not fully tighten up), so went to the QA1 website and filled out a contact request. No response after several days. Their website also said to email sales@qa1.net for tech support. I did that with no response. I finally just returned the strut rods to Summit and got a refund then ordered PST rods.

When I got the PST bars, the passenger side went in like it had eyes. The driver side went in the LCA, but the K-member side was an inch or more below the bracket and would not line up no matter what I did. I called QA1 and spoke with someone who then referred me to their "fitment" dept. Explained the issue. He spoke to some people then emailed me saying they would send a replacement LCA and I was to recycle the bad LCA. I emailed him asking for a tracking #. No response. I called and left a message, no response. I called QA1 again and spoke to another rep who said the rep I was working with was out at a show. He would check into the situation and let me know. No word. I know it is the LCA because the strut rod works perfectly when I test fit my original LCA. Car has now been down for weeks. What is up with these people?
 
It's becoming the new norm for companies to not give a damn. I'm old enough to remember when the customer was always right. Although I don't agree with that in every situation of course, it's that general attitude that's missing.
 
It's becoming the new norm for companies to not give a damn. I'm old enough to remember when the customer was always right. Although I don't agree with that in every situation of course, it's that general attitude that's missing.
...........Or at least SOME sort of response..........
 
It's becoming the new norm for companies to not give a damn. I'm old enough to remember when the customer was always right. Although I don't agree with that in every situation of course, it's that general attitude that's missing.
Not sure if it the company or the employees. I see it alot , and it is refreshing when you get someone of any age that can and will actually get involved and help.
 
I know many companies are really struggling to fill customer service positions. Many furloughed and terminated employees have either found different work etc. Seems the lower paying, more demanding customer service jobs are the most challenging to fill. This vendor may be experiencing staff shortages.
 
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I know many companies are really struggling to fill customer service positions. Many furloughed and terminated employees gave either found different work etc. Seems the lower paying, more demanding customer service jobs are the most challenging to fill. This vendor may be experiencing staff shortages.
CS folks get crapped on alot especially over the phone. people are A holes every where, Common sense if you want something from someone or you want their help, be nice when asking...
 
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You have no idea how bad it is. one of mine went a stae away and for two weeks been sitting 15 mieds away!!!!
 
We see that all the time. Hastings rings can kiss my ***, for example. And this is pretty much everywhere, not even in automotive stuff, boils down to issues from the corner store to corporate!
 
Yeah I think of you order Hastings from Summit, it drop ships from Hastings directly...
 
Dig that. I'll never buy a thing from them. They sent me the wrong rings for my Harley. Then told me they don't make mistakes. Rude bastards
There is alot of that these days .People think they are better than they really are. Skill wise.
 
In some cases people bring this on themselves. I read horror stories about customer service lines receiving calls from people who:

1) don't know what they bought
2) don't know what they own
3) can't explain what the difficulty is
4) want something right now
5) expect the rep to know all the intimate details about their car

I try my best to be civil to people either on the phone or by email. After all, you are trying to get them to help you, not the other way around. I admit that getting a response sometimes is sketchy but taking it out on the first person that responds is not the way to solve the problem.
twocents.gif
 
Things going self service, doesnt work if people don't know what they are doing. I use Rock Auto alot, but I have worked the auto business and know how to look up parts.
 
I work in customer service and can tell you first hand People are their own worst enemy. The laziness and ignorance I experience EVERY DAY would make most people QUIT their job. The very same people who EXPECT me to know EVERY detail about their machine can't answer the most basic of questions.
 
Having been in retail for a lot of years, I always go out of my way to be very polite to any customer service rep I deal with. And I know what I need to know before I call. It gets me what I called for quickly when they know you aren't an asshole who will just *****.
 
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