Stop in for a cup of coffee

Or a pry bar? Had a customer want to warranty a dead blow hammer. "Did you run it through a rock crusher?" Yes they did. They own a dozen quarries. The manager got pissed when I told him no. :rofl::rofl::rofl:
Funny story as we just returned a dead blow to Snap On dealer this week. My guys literally ran it thru a screw auger ripped the top off, BBs everywhere! He traded it out and never said a word. I know perfectly well he ate it as there is no way on earth it was warranty! By same token I think we have put his kids thru college.