Don't sugar coat it, tell us how you really feel. I see you are in KC. I guess we are just lucky here. We have never had a problem with them. However.... Good luck figuring out how to complain. I tried to get ahold of a real person at UPS to complain about the people at the local UPS Store (I know it is a privately owned franchise, but you would think UPS would want to know), and it is impossible. They truly do not care. I will ship via Fedex, but NEVER, NEVER again with UPS. I know my next comment will bring out the haters, but I have had NO problems ever with USPS. I love their Priority Mail boxes. I have had 100% luck with successful deliveries from them; even with international shipments. I know it would be dishonest, but about the only way to get their attention would be if millions of people protested the poor service by saying, "We never got the package." I am not suggesting that people do anything dishonest, but that would get their attention.
